Queens Row Jewelry is proud to offer international shipping services to over 100 countries worldwide. It is our pleasure to bring you the best quality products along with unmatched customer service. 

How do you ship packages? 

Packages from our warehouse overseas will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. 

Do you ship worldwide? 

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you. 

What about customs? 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. 

How long does shipping take? 

Shipping time varies by location. These are our estimates: 

*This doesn’t include our 2-5 day processing time.* 

ORDER PROCESSING

If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. *Please note: there is no dispatch on weekends or public holidays.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us at https://customerservice@queensrowjewelry.com. 

My tracking says “no information available at the moment”. 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us: https://customerservice@queensrowjewelry.com. 

My tracking says “no information available at the moment”. 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us: https://customerservice@queensrowjewelry.com. 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. 

If you have any other questions, please contact us at customerservice@QueensRowJewelry.com and we will do our best to help you.